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18 & 19 Sept 2019

ExCeL LONDON

Jon Sharp: Speaking at the Hotel Tech Live

Jon Sharp

Director Brand Food & Beverage Development – Focused Service and All Suite Brands  -  Hilton

How to Create a Game Changing Customer Experience

Jon Sharp takes you through how your business can develop into a game-changing customer experience engine. Why being famous for what you do is achieved by creating and developing your own distinctive messaging, being sure of the ‘why’ of your business. This talk will explore how to leverage key customer insights and put them into action for your
business, and how to embrace failure and speed to market in order to become ‘best in class’.

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